FAQ

 

Here is most asked questions, if you have more feel free to contact support.

Do you offer express shipping?

No, unfortunately, we do not currently offer express shipping options. Our standard shipping method is the only available option for all orders. However, we strive to process and deliver orders as efficiently as possible to ensure timely delivery to our customers.

Can I track my order?

Sadly you can't track your order at the moment but we plan to add it soon. You can still check the order status in my orders page.

How long does delivery take?

Delivery times vary depending on your location and the shipping method chosen during checkout. Generally, it takes 1-3 business days.

Are there any discounts for bulk orders?

We may offer discounts for bulk orders or wholesale purchases. Please contact our sales team or customer support for more information.

Can I modify or cancel my order after it has been placed?

We aim to process orders quickly, but if you need to modify or cancel your order, please contact our customer support team as soon as possible. Changes or cancellations are subject to order status and may not always be possible.

What payment methods do you accept?

We currently only accept COD (Cash On Delivery) and Hmeeza website wallet, more payment method will come soon.

How do I place an order?

To place an order, simply browse our website, add the desired items to your cart, and proceed to the checkout page. Follow the instructions to enter your shipping and payment details to complete the purchase.

How long does it take to process a return?

Once we receive the returned item, it usually takes 3-5 business days to process the return and issue an online refund or exchange.

Do I have to pay for return shipping?

If you are returning a product due to a defect or error on our part, we will cover the return shipping costs. Otherwise, return shipping fees will be the responsibility of the customer.

Are there any items that cannot be returned?

We accept returns for most products, but certain items, such as gift cards or digital downloads, are non-returnable for obvious reasons.